Create Support Request

Create Support Request

AWS Support provides three main types of support requests:

• Account and Billing Support
• Service Limit Increase
• Technical Support

Handling Invoice Payment Issues

Scenario: You check your monthly bill and discover your invoice is up to $100 and you don’t have money to pay. Here’s how to submit a support request.

ℹ️ Information: Make sure the phone number you provide in your AWS account is reachable and active.

Create support request with AWS Support

1. Access AWS Support Center Console, select Create case.

2. Select Account and billing support and fill in the following information:

   • Select Account and billing.

   • Service: Select Invoice

   • Category: Select Question About My Invoice

   • Severity: Select General question

   • Click Next step

     

   • Subject: Briefly describe the issue (Content should focus on your inability to pay the invoice.)

   • Description: Provide details about your invoice, that you are currently a student and unable to pay.

   • Attach file: Attach your invoice.

   

• Enter Invoice IDs: Open the Invoice file, copy and paste the Invoice ID.
• Click Next step

3. In the Contact options section, select Web under Contact us. Select Submit to send the support request

4. Select Support cases to view submitted requests. Click to view details.

5. The AWS Support team will contact and assist you.

💡 Pro Tip: You can create support requests with AWS Support even when your account is not fully activated.

⚠️ Warning: Make sure to provide complete information in the support request to avoid having to supplement information later, helping the process be faster.

🔒 Security Note: Never share sensitive information like passwords or AWS access keys in your support requests.

⏱️ Response Time: For account verification issues, AWS Support typically responds within 24 hours, but times may vary depending on request volume.