AWS Support Request

Overview

In this hands-on lab, we will learn about AWS Support service, AWS support plans, how to access and create support requests on AWS Support.

AWS Support

ℹ️ Information: AWS Support provides various support plans to support the operation and success of solutions on the AWS platform. All support plans allow 24/7 access to customer service, AWS documentation, technical documentation, and support forums.

💡 Pro Tip: Depending on the technical requirements and resources needed to build your AWS environment, you need to choose the appropriate support plan that fits your current AWS solution needs.

🔒 Security Note: Choosing the right support plan also affects your ability to access security consulting and compliance services from the AWS team.

⏱️ Response Time: Response times for support requests vary depending on the support plan and severity of the issue, from 15 minutes to 24 hours.

🌐 Global Support: AWS Support provides multilingual support and global coverage, ensuring you always receive support regardless of geographic location.