In the AWS Management Console, you can create three types of support requests with AWS Support:
This type of support is provided to all AWS users, including the Basic support plan. You can receive support for issues related to:
ℹ️ Information: Account and Billing Support is available 24/7 through online chat or email for all AWS customers, regardless of support plan.
This type of request is supported for all AWS users and allows you to request increases to default limits of AWS services.
💡 Pro Tip: You should submit limit increase requests at least 2-3 business days before you need to use them, especially for critical resources like EC2 instances or VPC endpoints.
⚠️ Warning: Some service limits cannot be increased beyond a certain threshold due to technical constraints or AWS policies.
For more details about default limits, you can refer to AWS Service Quotas.
Technical requests help resolve issues related to AWS services or third-party applications running on AWS. Depending on your support plan:
🔒 Security Note: When submitting technical support requests related to security issues, make sure not to share sensitive information like access keys or passwords in the request content.
⏱️ Response Time: Response times for technical support requests depend on the support plan and severity of the issue, from 15 minutes to 24 hours.
⚠️ Warning: Basic support plan users cannot create technical support requests. To receive technical support, you need to upgrade to at least Business Support+.
ℹ️ Information: AWS Support provides various support channels depending on the service plan you subscribe to, including email, chat, and phone support.