Types of Support Requests

Types of Support Requests

In AWS Management Console, you can initiate three types of support requests with AWS Support:

  • Account and Billing Support: This is supported for all AWS users; so you can get support for questions related to this content.
  • Service limit increase (Service limit increase): These requirements are supported for all AWS users. For more details on default limits, you can see AWS services limits
  • Technical Support (Technical support): Requests to connect to Technical Support will be supported on issues related to third-party services or applications. If you are using the Developer package, you can communicate via email or through the Support Center website. If you have a Business or Enterprise plan, you can communicate over the phone or send messages online.

Using the Basic support package will not be able to create a technical support request.