In this section, we will learn how to effectively manage support cases on AWS Support Center.
ℹ️ Information: AWS Support Center is the centralized place for you to create, manage, and track all your support requests. The intuitive interface helps you easily interact with the AWS Support team.
💡 Pro Tip: Providing detailed and complete information when creating support requests will help the AWS Support team resolve issues quickly and efficiently, reducing wait times and speeding up resolution.
⏱️ Response Time: Response times for support requests depend on your support plan and the severity of the issue, from 15 minutes to 24 hours.
🔒 Security Note: When creating support requests, make sure not to share sensitive information like access keys, passwords, or other authentication information in the request content.
⚠️ Warning: Choosing an inappropriate severity level may lead to unexpected response times or slow down the resolution process for your issue.
🔄 Workflow Tip: After creating a support request, you should regularly check AWS Support Center to update information and respond promptly to questions from the support team.