In this section, we will learn about support request types and the process of changing support plans.
ℹ️ Information: AWS Support provides different levels of support to meet your organization’s needs, from basic support to enterprise support with fast response times.
💡 Pro Tip: Choosing the right support plan will help optimize operational costs and ensure the necessary level of support for your critical workloads.
⏱️ Response Time: Response times for support requests vary depending on the support plan and severity of the issue, from 15 minutes to 24 hours.
🔒 Security Note: Premium support plans like Business Support+, Enterprise Support, and Unified Operations provide access to AWS security experts, helping ensure your cloud environment complies with strict security standards and regulations.